Shipping & Return Policy
WE SHIP WORLDWIDE!
Most orders are usually dispatched within 2 business days of placing an order, unless stated otherwise.
The price of shipping is calculated based on your location. Once you provide your address at checkout, you will see your shipping options. Some of the rates are calculated live with an estimated date of arrival but with standard shipping, your order will arrive in 8-14 days.
CUSTOMS AND DUTIES
Please note that you will be responsible for any custom duties that may be generated in the course of delivering your order.
Customers who refuse their delivery will be responsible for shipping charges and any incurred customs or duties.
Returns & Exchange
If you are not entirely satisfied with your order, returns may be accepted at Ebbyz. Prior to returning the products, please take note of the following guidelines:
- 1. CALL first before sending back your order. Returns will not be accepted, refunded or honored without calling our office to inform us of the products you are returning.
- 2. A customer care representative will give you instructions on how to make a valid return to our office. You will be given a Product Returns Confirmation number which you will attach to the package you are returning.
- 3. In some cases, when you CALL to inform us of product returns, it’s possible that we will send you a replacement or make other arrangements. This will be evaluated by the Customer Care Representative.
For more information, send us an email via firstname.lastname@example.org