Have a question pertaining to shipping, customs duties, and returns and exchanges? Please read our shipment and returns and exchange page.
For everything else, see the questions and answers below:
- Does Ebbyz have a physical store location?
Ebbyz do not have a physical store at the moment but you can shop 24 hours a day, 7 days a week on www.ebbyz.com
2. I would like to order an item but I do not know which size to choose?
Check our size chart page here to see the size you need. You will need to know your bust, waist and hips measurements to get the perfect fit.
3. May I purchase wholesale
We do offer wholesale purchases but only if you are purchasing in large quantities. Let us know which items you would like to purchase wholesale by sending an email to firstname.lastname@example.org
4. Do you carry plus sizes?
Yes! Some of our garments are made in sizes 16+ up to 4X.
5. How can I check the status of my order?
You may email us at email@example.com. You may also leave a message by reaching us through the contact us page form on the website. We strive to respond to emails with 24 business hours.
7. I just placed an order and realized that my address is wrong, whom should I contact?
Email us at firstname.lastname@example.org with your name, order number and the correct address. We will update your order information. Be sure to contact us immediately for change of address before it’s dispatched to the wrong address as this will incur additional cost from the shipping company.
8. Can I receive a catalog/magazine with your designs?
Unfortunately, we do not have any magazine or catalogs available at this time. You may view our wide range of products on the site.
9. Do you offer custom design/order?
Unfortunately, we do not offer custom services at this time.
10. Can I pay in my local currency?
Ebbyz accepts orders in USD only.
11. Where are your products made?
Our products are currently made only in Nigeria but out fabrics are sourced all over Africa.
12. I'm a designer, how can I sell on Ebbyz?
Thank you for your interest in working with us! We do not stock products from other designers at the moment however you may send an email to email@example.com with some pictures of your products and we will definitely contact you as soon as sure offer is available.